Effective Date: August 23, 2026
The Surfing Turtle Inn (“Surfing Turtle Inn,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our property, use our website, make a reservation, contact us, or otherwise interact with us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you may have regarding your information.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, email address, telephone number, mailing address, and other contact details.
- Reservation information: arrival and departure dates, number of guests, room preferences, special requests, and related booking details.
- Payment information: payment card or other payment details needed to process reservations or purchases. Where payment processing is handled by a third-party payment provider, that provider may process your payment information under its own privacy policy.
- Guest information: information reasonably necessary to provide lodging and hospitality services, including information you voluntarily provide regarding accessibility needs, preferences, or special requests.
- Communications: information you provide when you contact us by email, telephone, online forms, social media, or other means.
- Website information: IP address, browser type, device information, pages viewed, referring websites, and similar technical information when you use our website.
- Cookies and similar technologies: information collected through cookies, pixels, analytics tools, and similar technologies, depending on the features used on our website.
Please do not provide sensitive personal information unless it is necessary for your stay or specifically requested by us.
2. How We Use Your Information
We may use personal information to:
- Process and manage reservations.
- Provide lodging, hospitality, and customer services.
- Communicate with you regarding your reservation or inquiries.
- Process payments and refunds.
- Respond to requests, questions, complaints, or feedback.
- Accommodate reasonable guest requests and preferences.
- Improve our property, website, services, and guest experience.
- Send promotional communications where permitted by applicable law and, where required, with your consent.
- Maintain website security and prevent fraud or misuse.
- Comply with legal, regulatory, tax, accounting, and safety obligations.
- Establish, exercise, or defend legal claims.
- Carry out other purposes disclosed to you at the time information is collected.
3. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve our services.
We may use third-party analytics or website service providers to help us understand how visitors use our website. These providers may collect information about your device, browser, IP address, and website activity.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
4. How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate our business and provide services, including:
- Reservation and booking platforms.
- Payment processors and financial institutions.
- Website hosting, technology, analytics, and IT service providers.
- Email, communications, and customer-service providers.
- Professional advisors, such as attorneys, accountants, or insurers.
- Government authorities or other parties when required by law or necessary to protect our rights, property, guests, employees, or others.
- A successor or purchaser in connection with a merger, sale, restructuring, or other business transaction.
Third-party service providers may process information on our behalf and may have their own privacy policies.
5. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, booking services, social media platforms, payment services, or other websites and services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information online.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is collected or used.
To unsubscribe from promotional emails, you may use the unsubscribe instructions included in the message or contact us directly.
Some requests may be subject to exceptions or limitations under applicable law.
9. Children’s Privacy
Our services are intended for adults and families, but we do not knowingly collect personal information directly from children for purposes unrelated to providing our services.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and, where appropriate, delete the information.
10. International Visitors
The Surfing Turtle Inn is located in Puerto Rico, United States. If you access our website or provide information from outside the United States, your information may be processed, stored, or accessed in the United States or other locations where our service providers operate.
Privacy protections in those locations may differ from those in your country of residence.
11. Puerto Rico and United States Privacy Laws
We seek to comply with applicable federal, Puerto Rico, and other applicable privacy and data-protection laws.
Your specific privacy rights may depend on where you reside, how you interact with us, and the type of information involved. Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will update the “Effective Date” above. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about our handling of personal information, please contact:
The Surfing Turtle Inn
Luquillo, Puerto Rico
Email: thesurfingturtlepr@gmail.com
Phone: (939) 333-5855
This Privacy Policy is intended as a general privacy-policy template and should be reviewed by a qualified Puerto Rico attorney before publication, particularly to ensure compliance with laws applicable to the Inn’s actual website, booking providers, payment processors, marketing practices, and guest-data practices.